Expand your potential with the
Business Summer School
Welcome to the Business Summer or Winter School –
Your ultimate opportunity to realize your professional dreams and join the world of successful specialists and managers! Immerse yourself in intensive days or weeks of learning, networking and practical experiences that will take your career to a new level.
We check signage, cleanliness and order in your branches – from parking to product presentation.
We observe how your staff interacts with customers – for example, greetings, consultations, cross-selling/up-selling measures and farewells.
In addition, our mystery checks provide you with insights across all customer touchpoints.
Whether personal contact, telephone or online channel – we cover a complete service picture.
This will show you how your customer service is experienced in every scenario.
Across all industries, companies use mystery checks – from retail to gastronomy and hospitality, to banks and service providers.
Where service quality is crucial, mystery shopping provides valuable insights into compliance with standards and directly contributes to improving the customer experience.
Why business
Summer or winter school?
1. Expert knowledge
Our highly qualified lecturers are experienced industry experts who will share their knowledge and experiences with you. From strategic management to innovative marketing strategies to increasing production and digital transformation - here you will receive cutting-edge, first-hand knowledge.
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2. Practical workshops
Theory alone is not enough. Our practice-oriented workshops give you the opportunity to immediately apply what you have learned. Experience how you can turn your ideas into reality and learn from successful entrepreneurs who share their success stories with you.
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3. Networking at a high level
Make contact with like-minded people, entrepreneurs and mentors from the business world. Expand your professional network and benefit from the diverse opportunities for collaboration that arise during the Summer or Winter School.
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4. Career boostst
Business school is the key to new professional perspectives. Companies are looking for well-trained professionals with a broad understanding of current business trends. Take advantage of this opportunity to give your career a boost.
This is what awaits you:
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Inspiring lectures
From renowned guest speakers to successful entrepreneurs, be inspired by captivating talks and learn how they built and ran their businesses.
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Interactive case studies
Immerse yourself in real business scenarios, analyze challenges and develop innovative solutions. Practical case studies provide you with valuable know-how for your future business challenges.
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Company visits
Experience first-hand how leading companies run their businesses. Exclusive visits offer you insights behind the scenes and the opportunity to learn from successful business models.
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Certificate of Completion
Your participation will be certified by an official certificate of completion that documents your newly acquired knowledge and skills - valuable proof for future employers.
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Apply now and experience the Business Summer or Winter School 2024 – your journey to entrepreneurial success begins here!
Don't miss the opportunity to develop your potential and shape your professional future. Secure your place and become part of an inspiring community of aspiring entrepreneurs!
Test customer assignments – mystery checks
Your benefits at a glance through the mystery checks
You can precisely track how your employees perform in practice and implement your standards. The professional evaluation of the results enables your team to focus on the right areas and continuously improve.
Authentic customer feedback
Our mystery shoppers experience your service anonymously and objectively – giving you an honest, unadulterated external view of your processes and customer communication.
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early warning system
for service quality
Mystery shopping uncovers weaknesses, rule violations, or inconsistencies in processes – before your real customers notice them.
Analysis of all contact points
From first impression to farewell: All crucial customer moments are systematically examined – for concrete improvements with measurable added value.
Customer satisfaction
and sales
Excellent service pays off: Satisfied customers remain loyal, recommend you to others – and thus increase your competitiveness and sales in the long term.
Do you have questions about our mystery shopping services or would you like to improve your service quality with our offering? Contact us for a free consultation! We look forward to working with you to enhance service excellence in your company. Get in touch with our expert team now – for an optimized customer experience from the first greeting to the last farewell.